Digitalization of Public Services: 5 Innovations and AI Integration

Kazakhstan has implemented five digital solutions aimed at enhancing the quality of public services. Arman Kenzhegaliev, head of the state corporation "Government for Citizens," announced these innovations at a government meeting. According to him, these initiatives make obtaining public services simpler, faster, and more secure.​

• A key innovation is the "personal manager" service, which provides an individualized approach to each applicant, helping them navigate services efficiently and receive personalized recommendations.​

• Another innovation is electronic consent for the registration of foreign citizens. Now, property owners will receive SMS notifications about the temporary registration of tenants, preventing unauthorized registrations without the owner's knowledge.​

• An additional tool has been introduced for prompt feedback in case of system failures. The new service allows citizens to report issues related to digital public services and receive support without unnecessary bureaucratic steps.​

• Attention has also been given to personal data security. The new control system eliminates access for PSC employees to citizens' information without their consent, enhancing confidentiality.​

• The fifth service is automatic notification of real estate transactions. All registration changes are now accompanied by notifications sent to the user's personal account on eGov.​

In addition to these services, new technologies will soon be introduced in driver's license exams, including augmented reality (AR) and computer vision.​

The approach to vehicle registration will also be updated. A specialized platform will be launched based on the state corporation, offering services for checking vehicle history and biometric identification.​

At the same meeting, Prime Minister Olzhas Bektenov instructed the modernization of the eGov portal by the end of 2025, incorporating artificial intelligence elements such as new voice assistants and intelligent online consultants for popular public services.​

Overall, the plan includes unifying contact centers on a single base and installing AI assistants in PSC self-service areas.​

The key objective remains to make these innovations accessible to all citizens—regardless of age, region, and digital skills—and to ensure the security of personal data.

(text translation is done automatically)